Refund Policy: Goods once sold will not be taken back. If any damages or manufacturing defects are reported within 14 days of receiving the product, we will make it right. Please contact contact@lumoscontrols.com with a photo and description of the problem and we’ll get it resolved as quickly possible. If we are unable to resolve the issue, we will arrange a replacement.

Shipping/Delivery policy: Standard lead times p 8 weeks. Standard prices offered are ex-works WiSilica. Please get in touch with sales@lumoscontrols.com to check for faster deliveries or shipping possibilities.

Return Policy: For warranty claims, please reach out to support@lumoscontrols.com to check for faster deliveries or shipping possibilities.

Cancellation Policy: Please reach out to sales@lumoscontrols.com for cancellation. Orders cannot be cancelled after the goods have been shipped.