Lumoscontrols.com (“ by WiSilica Inc.”) respects your privacy and wants you to understand our privacy policy. This Privacy Policy page communicates how, when, and why we gather information about our customers and what we do with it. 

WiSilica reserves the right to make changes to this Privacy Policy at any time. By accessing lumoscontrols.com, you confirm that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or use your personal information, you should not use the Website or order goods from lumoscontrols.com. We are not responsible for the content or privacy policies of third parties. 

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. 

Website Security 

We have taken many precautions to protect confidential information while you shop using the lumoscontrols.com. We use the industry-standard SSL protocol (Secure Sockets Layer) to secure credit card transactions. The SSL system encrypts information that you submit to us via our website when you place an order as a safeguard against third party interception of your information. 

Gathering and Use of Your Personally Identifiable Information 

We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, sign up for our product catalog, browse or shop online, or participate in a contest, promotion or survey. We will only retain your information for as long as is necessary for the purposes set out in this policy or as needed to provide services to you or to advertise or market services to you. 

We may also use personal information to comply with legal obligations pursuant to the legal protections afforded to you in your country. Where required to obey the law, such as in response to a legal process we will disclose your personal information. We also reserve the right to use your personal information to exercise or defend legal claims. 

We will only retain your information for as long as is necessary for the purposes set out in this policy or as needed to provide services to you or to advertise or market services to you. 

Email List 

When you sign up for our email newsletters or request for a demo, we ask for your first name and email address. If you do not wish to receive our email anymore, an unsubscribe button is located at the bottom of each email for your convenience. While we make our catalogs available to existing or prospective customers, we do not make our catalog mailing list available to other companies. 

Online Tracking 

Website uses Google Analytics and may be able to see user’s referring site. Website does not respond to “do not track” signals, though users may be able to provide tracking instructions to Google Analytics. To opt out of Google Analytics, visit the Google Analytics opt-out page found at https://tools.google.com/dlpage/gaoptout and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser.  

Right to be Informed 

lumoscontrols.com collects the following “personal information” when a sale is consummated: name, e-mail address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. You may also choose to provide us with your personal information of varied nature if you contact us regarding customer service concerns.  

Our verification process works as follows: 

Password-protected accounts- if you have a password-protected account with us, we will use password authentication to verify you. 

Non-password-protected accounts- Before we may process a request, in order to protect your privacy, we will ask for you to confirm a few pieces of information that we have on our records about you, for example: 

  • Your email address 
  • Your billing zip code 

If you make a request online to delete your personal information, we may need to confirm your request before we delete your information. Unfortunately, we cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. 

We try to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension time period. If you have an account with us, we will deliver our response to the email associated with that account. If you do not have an account with us, we will deliver our response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding receipt. The response we provide will also explain any reasons we cannot comply with a request, if applicable. 

Privacy Policy Changes 

We may change this Privacy Policy from time to time. If we believe the changes are material, we will let you know by one or more of the following: (1) posting a conspicuous notice on the Website or (2) sending you an email regarding the changes. 

Contact Us 

If you have questions about our privacy policies or procedures, or if you would like to make changes to the way your data is being used, please email to: contact@wisilica.com